Frequently Asked Questions.
01. Our products?
What is the shelf life of your products?
We accept all major payment methods, including Apple pay.
During transit and during warmer months, our products are more likely to change textures due to extreme temperatures. Kindly track and retrieve your items as soon as they arrive to avoid further changes due to the extreme temperatures.
In instance of product melting, kindly place products into the refrigerator for approximately 1-3 hours or until hardened. The refrigerated product will regain its original texture and will provide effective results when used. DO NOT OPEN MELTED PRODUCT, this will lead to spillage and product loss.
We assume no responsibility for melting issues and orders will not be replaced or refunded.
Please contact your local USPS if you have any delivery concerns. Mo r’ẹwá is not held responsible or liable for any lost, damaged or stolen packages.
02. Shipment
Unfortunately, we do not accept returns, exchanges nor issue refunds.
What if I accidentally input an incomplete or incorrect address on my order?
Kindly email customercare@morewaskincare.com within 12 hours of placing your order to make any changes to your address. After the 12 hours cut off, no changes will be made.
Customers will be charged for shipping if orders that are returned due to incorrect address. If the customer choses to cancel the returned package, a refund will be issued excluding the original shipping cost.
How do I track my order?
Tracking details will be emailed once order has been shipped.